Personal Information we may Collect and Personal Information we may Receive from Third Parties
Personal Information you provide to us. The types of personal information you provide to us may include: contact information such as your name, address, zip code, email address; as well as payment information, possibly including credit card information and a billing address.
You may also provide personal information by completing forms available on our site or by corresponding with us online via chat, email, or otherwise. This includes, but is not limited to, information you provide when you register to use our site; log in to our site; contact us about the site; place an order on our site; download any trial software or service; participate in discussion boards or other social media functions on our site; enter a competition, promotion or survey; and when you report a problem with our site. The personal information you give us may include your name, address, zip code, email address, and payment information.
Other Information we may collect about you. With regard to each of your visits to the PlusUltra website, we may automatically collect the following information: technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser and plug-in types and versions, and information about your operating system and operating platform; and information about your interaction with our website, such as the pages you visited on our website, products you viewed or searched for, the URLs from the websites you visit before and after navigating to our site, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Information from Integrated Sign-On Services.
COOKIES AND DO NOT TRACK
Plus Ultra SERVER ACCESS LOGS:
The following user specific logging data are captured by the servers: (1) the time and network location from which an initial Plus Ultra connection was made; (2) the amount of data transferred, (3) approximate location, and (4) the duration of the Plus Ultra connection. This information allows Plus Ultra to troubleshoot issues, and improve performance.
How Does Plus Ultra Use Personal Information that is Collected?
TO PROVIDE SERVICES:
- For the authentication of users and devices
- Communication about your account, subscription status, or license
- To complete a transaction to gain access to the Plus Ultra service
TO IMPROVE OUR SERVICES:
- Measuring server infrastructure load
- Determine where to increase server capacity
- Connecting you to the fastest available servers
TO SEND EMAILS AND OTHER COMMUNICATIONS TO YOU:
- Including advertising new features, software updates, or new products
- Marketing messages, such as new promotions or company stories
- To notify you about changes in our terms or policies
- We provide an opt-out for communications unnecessary for the delivery of our services.
TO RESPOND TO SUPPORT REQUESTS:
- Support staff may request personal information to verify your account status.
For personal information subject to the European Union General Data Processing Regulations (“GDPR”), we rely on several legal bases to process the data. These legal bases include where:
- The processing is necessary to perform our contractual obligations in our Terms of Service or other contracts with you (such as to provide you the Service as described in our Terms of Service);
- You have given your prior consent, which you may withdraw at any time (such as for marketing purposes or other purposes we obtain your consent for from time to time);
- The processing is necessary to comply with a legal obligation, a court order or to exercise or defend legal claims;
- The processing is necessary for the purposes of our legitimate interests, such as in improving, personalizing, and developing the Service, marketing the Service, such as new features or products that may be of interest, and promoting safety and security as described above.
If you have any questions about or would like further information concerning the legal bases upon which we collect and use your personal information, please contact us at email@example.com.
Use of Personal Information in Association with Third-Parties
We will not sell or rent your personal information to other companies. Additionally, we cannot disclose information about the services, websites, or applications you utilize while connected to our Services as we do not store this information. Except as described below, we will not disclose your personal information to outside parties.
- Third Party Service Providers – See list of trusted third parties below for more detail
- Legal Reasons - Plus Ultra may disclose personal Information if we have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request; (b) enforce applicable Terms of Service, including investigation of potential violations thereof; (c) investigate and defend ourselves against any third-party claims or allegations; (d) detect, prevent or otherwise address fraud, security or technical issues; (e) protect the rights, property, or personal safety of Plus Ultra our users, or the public; or (f) as required or permitted by law.
PLEASE NOTE THAT ANY INFORMATION AND/OR CONTENT YOU POST OR DISCLOSE ON MESSAGE BOARDS, FORUMS, ONLINE CHAT PROGRAMS, PROFILE PAGES, AND BLOGS WILL BECOME PUBLIC INFORMATION AND MAY BE AVAILABLE TO USERS AND TO THE GENERAL PUBLIC. PLUS ULTRA URGES YOU TO BE MINDFUL WHEN DECIDING WHETHER TO DISCLOSE YOUR PERSONAL INFORMATION, OR ANY OTHER INFORMATION, ONLINE.
Third Party Service Providers
Our website may contain links to other websites, including the websites of our third-party networks and advertisers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and information practices for which we are not responsible. Always review these separate privacy policies before you submit any personal information to these websites.
You can stop using Integrated Services.
You can unsubscribe from email communications.
Plus Ultramay, from time to time, send you email regarding our products and services, or products and services we think you may enjoy. Only Plus Ultra (or our vendors or service providers operating on our behalf) will send you these emails. You can choose not to receive these emails by clicking the unsubscribe link in any e-mail or via your Settings page. You may not unsubscribe or opt-out of non-promotional messages regarding your Plus Ultra account, such as account verification, changes or updates to features of the Service, or technical or security notices.
You have the right to opt-out of marketing-related messages from Plus Ultra and our sharing of your personal information with affiliates, subsidiaries, and third parties for marketing purposes. You can exercise your right to prevent such processing by, where applicable, using any “unsubscribe” button or link that is contained in any emails we may send to you or by registering your preference on certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the contact details shown below. In addition, you may opt out of online behavioral advertising by following the links in our Cookies Policy. However, we do reserve the right to continue sending you messages that are related to your relationship with us or to prior transactions between you and us.
How do you Protect the Privacy of my Plus Ultra Sessions?
We do not log the IP addresses of websites that you visit or the contents of data sent or received through the Service.
We do not log the IP addresses of websites that you visit or the contents of data sent or received through the Service. Certain protocols, such as “torrents” or Tor, may be blocked on some or all servers.
Communication to our backend servers and databases are encrypted with SSL, and firewalled to restrict access to only authorized servers. Furthermore access to customer account information is limited only to employees who require access in the delivery of the service.
Protecting the Privacy of Minors
Our Services are not intended for use by children under the age of eighteen (18) and are not directed at such children without proper parental permission. Please do not use the Plus Ultra service for any reason if you are under the age of eighteen (18). We do not knowingly collect personal information from children under the age of thirteen (13). If you have information about a child using our service, please contact firstname.lastname@example.org.
Transferring Personal Data from the EU to the US
Data Storage and Retention
We retain your personal information for as long as your account is active or as needed to provide you with products or services or to fulfill our contractual obligations; as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements; and for as long as is necessary for the purpose for which we collect it. After your service has expired or terminated, we may delete your name, email address, and transactional data (e.g., license key), so that we limit our ability to reasonably identify you. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact the Plus Ultra’s data protection officer at email@example.com.
If you are a California resident, you have a right to request certain information with respect to the types of personal information we have shared with third parties for their direct marketing purposes, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. All requests for such information must be sent to firstname.lastname@example.org.
This same California law permits us to provide you, in response to your written request, with a cost-free means to choose not to have your information shared rather than providing the above described information. To that end, you may request that we do not disclose your personal
information to unaffiliated third parties for their own direct marketing purposes by contacting us by email at email@example.com.
If you are a California resident under 18 years of age and a registered user of our services, you may request that we remove content and information that you post on our services. To obtain removal of such content and information, please send us an email to firstname.lastname@example.org with a short description of the content or information you would like to have removed. Please note that such a request does not necessarily ensure complete or comprehensive removal of content posted by you, since the content and information may remain in our databases, may remain visible in a manner that does not identify you, or may have been re-posted by another user.
PROVISIONS APPLICABLE TO CITIZENS OF EUROPEAN ECONOMIC AREA ONLY
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. To request access, deletion or correction of your personal information, email us at email@example.com.
You have the right to request in accordance with EU data protection laws: access to, rectification, and erasure of your personal information; restriction of processing of personal information; objecting to certain processing of personal information; and a right to make a subject access request.
Where any processing of personal information is solely dependent upon your consent, such as marketing to you, you have the right to withdraw such consent at any time (we suggest by using the unsubscribe option in the relevant communication).
Where you believe that we have not processed your personal information in accordance with the applicable data protection laws, you may lodge a complaint with the respective supervisory authority/data protection regulator.
The provision of personal information by you will be for contractual, marketing, or analytical purposes as referred to above. If we do not have access to such personal information from you, then we will not be able to undertake the above types of services for you.
REQUESTING, UPDATING, OR CORRECTING PERSONAL INFORMATION
You have a right, in accordance with applicable laws, to access, update, correct, and in some cases request removal of the personal information held about you. When updating your personal information, we may ask you to verify your identity before we can act on your request. Any access request will be subject to the relevant fee to meet our costs in providing you with details of the information we hold about you. We will comply with your request as soon as reasonably practicable and in accordance with applicable law. We may need to retain certain information for recordkeeping purposes, as required under applicable legal obligations, and/or to complete any transactions that you began prior to requesting such change or deletion. Further details can be obtained by using the contact details shown below.
WE MAY WITHHOLD INFORMATION WHERE THE SEARCH FOR THAT INFORMATION WOULD REQUIRE DISPROPORTIONATE EFFORT OR HAVE A DISPROPORTIONATE EFFECT DUE TO, FOR EXAMPLE, THE COST OF PROVIDING THE DATA, THE TIME IT WOULD TAKE TO RETRIEVE THE DATA, OR HOW DIFFICULT IT MAY BE TO OBTAIN THE DATA REQUESTED.
For Privacy Questions:
For Other Questions:
c/o Plus Ultra Link, LLC
4643 S. Ulster St. Suite 1120
Denver, CO 80237